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It’s no news that companies seek to optimize their time in order to obtain better results. However, have you ever wondered about the number of times that your business processes have been interrupted to find information? Every minute spent by an employee to perform a manual task that could otherwise be automated ends up being a loss for your company.
One of the best-known resources to help improve these situations is process automation. However, the costs that this culture change (process-oriented) brings usually comes to mind when we think about the subject.
What is the cost of process automation?
To think about automation costs we must keep the following questions in mind:
- What does your company want to automate (which processes, departments…)?
- The tools to be acquired to automate these processes;
- The number of licenses required to use the software;
- Services related to hiring, such as licensing, consulting, and maintenance SLA, among others…
From this information, you can estimate the cost of investing in process automation. To help you measure it, check out this process automation project calculator.
The next step is to weigh it against the benefits to prove the value of process automation.
How to prove the value of process automation?
We know that automating business processes brings costs. On the other hand, though, it is directly responsible for reducing them. Because process automation reduces the time needed to perform tasks, and consequently reduces the effort and cost needed to complete them. In other words, automation allows you to accomplish more with fewer resources.
Moreover, manual daily tasks are tiring, and because they are done by humans, they are prone to errors. Errors that take time to fix, and cost your organization more money.
Thus, automating processes is also an excellent way to reduce the chance of routine failures.
Besides cost reduction, investing in process automation brings benefits such as:
- The order of the activities is maintained and regulated by the BPMS;
- The completion of the planned activities is guaranteed;
- Guarantee of the necessary conditions for concluding each activity;
- Control of responsibility chains (decision-making competencies);
- Control of roles and responsibilities;
- Standardization of the product/service;
In conclusion
From the moment your business starts counting on process automation, your customer’s satisfaction only tends to increase. With more agility in process management, employees can focus exclusively on essential activities. This further guarantees customer satisfaction, and they will consequently purchase your product/service again. They’ll even recommend it.
Therefore, in a context where there is a constant search for customer’s success, the adoption will end up being an assertive long-term investment.
Try Fusion Platform for 15 days for free, the complete solution for process automation
If you still have doubts about how much your company needs to invest to have all the benefits that a BPMS offers, contact our consultants, or schedule a presentation.
