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Every business administration aims to optimize its resources, foster innovation and creativity, all while maintaining high-quality customer service. Following this line of thinking, process mapping and optimization have gained significant importance, whether for small or large companies.
Recognizing the relevance of this topic, we have already published several articles about it on our blog. In this post, we aim to further the discussion. Check it out!
The Importance of Process Mapping
Companies manage their activities and achieve their goals through processes. Mapping these processes in an agile and effective manner facilitates a better understanding of how companies operate.
Process mapping demonstrates, in a graphical and descriptive way, the set of activities and the paths they follow. As a result, it optimizes resources, reduces waste, eliminates duplicate or unnecessary tasks, and adds value.
Furthermore, process mapping offers the following benefits to companies:
- Standardization of activities involving people, documents, and information.
- Reduction of rework.
- Optimization of information flow.
- Improved visibility of tasks and employee responsibilities.
- Implementation of a culture of “INNOVATION.”
Key Points for Process Mapping in Companies
In this article, we explained how process modeling works in practice, and in another one, we showed how to get started with process mapping. Here, we list some important points to consider:
- Observe and measure the actions performed by employees in all areas of the company.
- Strive to simplify existing processes and consequently reduce the time spent on activities. Employee motivation and engagement are crucial at this stage.
- Design process flowcharts and their activities, including internal and external relationships.
- Evaluate the mapping results and take corrective measures to improve it. Employee input is valuable in providing suggestions for improvement.
For process mapping, it is important to ask the following questions:
- What is the objective of each activity in the mapped process?
- Who are the people involved, and which area or department does each person belong to?
- Who is responsible for the mapped process?
- What are the activities that need to be performed in the process?
- Are there any constraints within these tracked activities? If so, what are they?
By executing these actions, it becomes easier to view processes as a whole and find alternative changes and standardization methods to ensure the quality of the final product.
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