: Optimizing resources without compromising service quality is a goal for companies. Learn about the importance of process mapping.
Executivo de Contas na Neomind, é bacharel em Informática pela Univille e tem MBA em Gerenciamento de Projetos pela FGV. Atua na área de ECM/BPM há 8 anos, tanto na área comercial como consultoria.
: Optimizing resources without compromising service quality is a goal for companies. Learn about the importance of process mapping.
According to Peter Drucker, “what gets measured gets improved.” Many business owners follow this statement when making decisions within their companies, using indicators. Periodically, our managers request indicators to analyze the performance of their teams and verify if they are on the right track according to the planned strategy. It