by 
With a competitive market demanding management excellence from companies, focusing on the core business is essential to meet that goal. Intermediating activities and functions that are not part of the company’s core is one of the practices that make operations less costly and obtain more productivity and quality in its performance. This is where BPO comes in.
What is BPO?
BPO comes from Business Process Outsourcing. In short, it’s about hiring a provider that will execute processes and activities which are important to a company but are not their main product. Its main objective is to act directly on the business pain points, improving the productivity of certain departments inside the organization.
Even though BPO is a form of outsourcing, there are differences between it and other types. When we talk about outsourcing, we mean activities that most of the time do not demand too much specialization from professionals, which is very different from Business Process Outsourcing which aims for specialized support, with great specific knowledge.
Why adopt Business Process Outsourcing?
There are several secondary activities that are essential to your business’ success and that can be outsourced with BPO, bringing benefits such as:
Cost reduction
Specialized companies rely on cutting-edge technology and highly-skilled specialists, freeing you from the investment in equipment, software and training, and enabling cost reduction in several departments across your company. They ensure access to those technologies and the best way to use them.
Increase in productivity
When secondary services are outsourced, there’s more time to dedicate to your company’s core business, providing gains in your capacity to innovate capacity and new competitive advantages before your competitors.
Operational efficiency
We gain operational efficiency when we outsource business processes because their tasks will be carried out by highly-skilled professionals, who are prepared to perform activities faster, considering all possible scenarios.
More flexibility
If a company’s secondary activities are following a BPO model, its employees don’t need to worry about them, allowing them to be easily allocated to different business areas, and allowing them to dedicate more time to core business projects.
Which areas can have BPO?
Now that you learned about the advantages of Business Process Outsourcing, check these areas that can benefit and achieve great results with this work method:
- Commercial: an example we can cite is the outsourcing of the commercial area that deals with an international market;
- Accounting: a big portion of accounting offices act as BPO companies, carrying out contract management, benefit control, paychecks, etc.;
- Legal: when applied to this area, BPO supports activities are within legal boundaries, being constantly updated about standards and regulations;
- IT: it provides the required structure, ensuring access to all the innovative technologies and avoiding investments in equipment.
The difference between BPO and BPM
It’s worth remembering that you can utilize Business Process Outsourcing on several other activities, such as marketing, logistics, production, and others.Now we know that BPO focuses on tasks, from product manufacturing to customer service. BPM (Business Process Management), on the other hand, is about an adjustable management methodology created with the purpose of organizing and facilitating low or high-complexity organizational processes, external or internal. In other words, BPM allows companies to achieve their goals through optimized management and control of methods, techniques, and tools that analyze, model, improve, publish and control processes involving all departments. That way, Business Process Management (BPM) may even be used in Business Process Outsourcing (BPO).
Conclusion (with bonus)
There are countless strategies that you can adopt to accelerate your internal processes’ maturity level evolution. Investing in BPO services alongside the adoption of Business Process Management (BPM), for example, can cause a huge impact on your daily routine, providing more transparency, control, productivity, automation, agility, efficiency, cost reduction and security.
List the activities performed within your company and decide which ones can be outsourced, or those repetitive, routine tasks that can be automated with the use of process and document management software.
With Fusion Platform, you standardize and accelerate your processes, control your document repository circulation and organization, obtains fast, accurate information in the palm of your hand, and improve communication among your employees, assisting in the creation of teams focused on your company’s core business. Try it for 15 days or talk to one of our consultants.
How about diving deeper into the topics mentioned in this article?
