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Showing relevant information on how the processes are executed, making improvements, making processes manageable, in addition to enabling better decision making and business vision. These are some of the characteristics of Business Process Management (BPM).
BPM is an adjustable management methodology developed to organize and facilitate internal or external organizational processes of low or high complexity in corporations.
The goal of this type of solution is to achieve the objectives of companies, regardless of size, whether small, medium or large. This occurs through optimization in the management and control of methods, techniques and tools to analyze, model, improve, publish and control processes involving all sectors.
Among the main advantages we can mention in using BPM is the significant improvement of processes, which allows the organization to be more efficient, assertive and prone to change than those using a functional focus, with a traditional management approach.
What does Business Process Management (BPM) involve?
- Organizing around results – not tasks – to ensure that the focus is maintained;
- Correcting and improving processes before automation;
- Standardizing processes throughout the company so that they can be more easily understood and managed, as well as have their errors and risks reduced;
- Enable continuous improvement so that changes can be extended and propagated over time;
- Improving existing processes, instead of creating new ones.
Notice that Process Management should not be a single action. Beyond that, it should involve a continuous evaluation of processes and include actions to improve process flow.
The steps that can be recognized in BPM are:
- Analyze;
- Design and model;
- Deploying;
- Monitoring;
- Managing;
- Automating.
What are the benefits of using BPM?
We have listed below the main benefits of adhering to BPM in organizations, since it promotes continuous improvement and facilitates the monitoring of activities.
Among the improvements that we can mention when BPM is effectively deployed are:
- Increased transparency: with adherence to BPM, all employees become aware of the processes with the culture of “pushing” the processes(instead of pulling), allowing them to perform their activities with more efficiency and business traceability.
- Performance control: BPM allows the definition of performance indicators that facilitate the visualization of the company progress regarding its processes, improving control over quality.
- More productivity: the elimination of barriers facilitates workflows and employee awareness. This makes it possible to increase team productivity.
- Increased agility and efficiency: with more fluid workflows, the company processes become agile, reducing the response time to the market. This occurs because a BPM solution allows the automation of processes, eliminating the need for human intervention, promoting more agility with the reduction of execution time and improving working conditions (Learn more about the benefits of process automation).
In addition, computerization and a better understanding of how these processes should be conducted brings efficiency to the work team and, consequently, to a more efficient company in the face of market challenges.
- Fewer costs: as processes become more efficient, results become more frequent, reducing operating costs.
And what is BPMS? Why automating with BPMS?
Once the Process Management is matured in an organization, it is possible to move on to the next step: automation, which is performed by tools and applications known as BPMS (Business Process Management System).
Explaining the term, BPMS is a tool to design, implement and improve an activity or set of activities that will achieve a specific organizational goal.
A great advantage of automation is the exact fulfillment of the process in the way it was stipulated, in order to end the possibility of disagreements with the business rules. However, automation is not limited simply to the execution of automatic activities by computers; it is also related to the participation of different users involved, such as employees, customers and partners.
Another good reason to use automation is the management of the indicators pointed out by BPMS. These indicators allow you to know, for example, the total time a process is taking and any interference that resulted in partial paralysis.
A BPMS can include the following items:
- Workflow design
- Workflow automation
- Business rules
- Indicators
- Real-time monitoring
- ECM – Enterprise Content Management
With these items, a BPMS is able to issue lots of information due to the control obtained, helping managers to monitor processes in real time.
Conclusion
According to Muehlen (2005), the central task of BPM is to create an alignment among the individual elements of the processes:
- Inputs (information and resources),
- Outputs,
- Structure, and
- Objectives.
If alignment among these components is achieved, the total performance of all processes could be increased in qualitative terms (e.g., quick adaptation to environmental changes) and quantitative factors (such as shorter cycles, less waste, shorter idle times and elimination of rework).
In conclusion, we can say that process management is the mapping of a company daily activities. However, the truth is that its objective is much greater than this and involves providing significant improvement in all sectors, including and privileging the operational and financial areas. When effectively implemented, great benefits are obtained, such as transparency in processes, control, productivity, automation, agility, efficiency, cost reduction and safety.
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